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William S. Whiteside Print
WILLIAM S. WHITESIDE
10571 Ladypalm Lane / Boca Raton, Florida 33498-1560
Telephone: 561-445-7389
/ E-mail:
thewordwonk@comcast.net
Web Site: www.the-wordwonk.com / LinkedIn
EXECUTIVE SUMMARY
A highly qualified, results-oriented professional with more than 12
years of experience in Technical Writing, Process Analysis, and
Quality Assurance. Has excellent communication, analytical, and
critical thinking skills, and the ability to learn quickly, to be flexible,
and to work as a team member or a leader.
Has made considerable accomplishments in the areas of:
•
Cost Reduction
•
Increased Efficiencies
•
Improved Development Processes and Business Practices
•
Improved Client Communication and Relationships.
The primary contributions include:
ACHIEVEMENTS
MCNA DENTAL, FORT LAUDERDALE, FL
May, 2014 —
PRESENT
(Administers dental benefits for Medicaid, Medicare, and Commercial
customers.)
Technical Writer: Responsible for creating and maintaining
user manuals, training manuals, system guides, technical
specifications, and help guides. Also responsible for user
and system documentation, including electronic, Web-
resident, and hardcopy, based on collaboration with
software engineers, QA, and subject matter experts.
Additionally, responsible for the standardization,
documentation, and maintenance of all IT Policies and
Procedures.
TBC CORPORATION, JUNO BEACH, FL (Contract)
September, 2013 — January,
2014
(Holding company for tire and auto repair shops throughout the United
Sates)
Technical Writer (Contract): Prepared user and system
documentation, including electronic, Web-resident, and
hardcopy, based on collaboration with software engineers,
QA, and subject matter experts. Also responsible for
release notes and press releases.
ADVANCED PUBLIC SAFETY, DEERFIELD BEACH, FL
May, 2010 — September,
2013
(Software Provider To Public Safety Agencies and Court Systems)
Sr. Technical Writer / Process Analyst: Provided user and
system documentation for Web-based applications, and
administered the proposal and RFP preparation process.
Also analyzed internal business practices, recommended
improvements, and documented the associated processes.
JKG GROUP, BOCA RATON, FL
August, 2008 — March,
2010
(Marketing and Corporate Communications Fulfillment Provider)
Business Analyst / Sr. Technical Writer: Defined software
system solution requirements and SDLC processes.
Created and published end-user documents and on-line
Help for ecommerce environments, as well as system
design specifications. Created, organized, and managed
knowledge repositories as the Knowledge Manager.
DAYJET, BOCA RATON, FL
January, 2007 — June,
2008
(Innovator of the “Per-Seat, On-Demand" jet services)
Process Analyst / Sr. Technical Writer: Reviewed,
analyzed, and documented Information Technology (IT)
systems and processes, and provided end-user documents
and technical specifications for an e Commerce portal.
Collaborated with software engineering to create systems
documentation, and served as liaison to Quality Assurance
and the user community.
Selected and managed additional writers, and tested
existing processes for recommended changes and
modifications. Served as communications liaison between
development teams and user departments by organizing
process reviews and establishing and implementing
standards.
THE STANLEY GROUP, BOCA RATON, FL
November, 2005 — January,
2007
(A consulting services company: Process and Project Management,
and Technical Communications)
FX SOLUTIONS, FORT LAUDERDALE, FL
Technical Writer: Interfaced with users, stakeholders and
technical staff to perform business analysis and
requirements gathering, and created and maintained
systems documentation, and operational procedures.
VISA INTERNATIONAL, MIAMI, FL
Technical Writer/Business Analyst: Engaged as a
consulting resource to provide analysis of LAN support
processes for the global enterprise. Assignment involved
creating supporting technical and user documentation that
included: training manuals, user manuals, and escalation
documentation.
REPUBLIC SERVICES, FORT LAUDERDALE, FL
Business Systems Requirements Writer: Commissioned
to create, seek approval of, and publish system
requirements and design specifications for applications and
reports.
Previous clients inculded:
CHAMPION SOLUTIONS GROUP, BOCA RATON, FL
February, 2004 — November,
2005
(A data storage solutions provider)
Process / Knowledge Transfer Analyst: Was responsible
for establishing, organizing, and implementing best business
practices to ensure efficient internal operations and Client
satisfaction. Provided the associated process flows and
documentation, which included pre-sales and technical
requirements, policies and procedures, and user guidelines.
Accomplishments included:
•
Establishment of an internal knowledge base to ensure
immediate access to up-to-date documentation,
templates, and information.
•
Introduction of Web-based documentation.
•
Initiation of inter-department communication, resulting
in mutually beneficial processes.
SPHERION CORPORATION, FORT LAUDERDALE, FL
May, 2002 — January,
2004
(An international provider of staffing, recruiting, and outsourcing
services)
Technical Writer / Researcher: Responsible for the review,
analysis, and documentation of Information Technology (IT)
systems and processes, provided end-user documents and
technical specifications. Worked with other ITS
professionals and user clients to design and document new
systems and processes, and re engineered existing
functionality. Tested existing processes and recommended
changes and modifications.
Performed other technical research using the Internet,
libraries, and other technical documentation to gather
information on various IT subject areas. Documented
policies, processes, procedures, and systems, and prepared
presentation material as appropriate. Administered changes
to existing documentation and systems, and maintained
current documentation and writing updates.
Accomplishments included:
•
Improved accessibility of documentation on local and
public environments—hard copy as well as electronic.
•
Improved communication between development teams
and user departments by organizing process reviews,
and establishing and implementing standards.
•
Decreased the costs of publishing documents 30% by
implementing electronic access.
•
Decreased the time required to update and publish
documents and communiqué.
PREVIOUS EXPERIENCE
Director of Communications / Communications Manager / Director
of Administration / Project Manager / QA Manager
EDUCATION & AFFILIATIONS
Bachelor of Arts Program, Business Administration, Capital
University, Dayton, Ohio
Member, Society for Technical Communication
Member, Institute of Electrical and Electronics Engineers (IEEE)
SKILLS
Microsoft Office, RoboHelp, MadCap Flare, HTML, Forex,
FrontPage, SharePoint, FrameMaker, Word, Photoshop, FullShot,
Excel, PowerPoint, content provider, editor, CorelDRAW,
PageMaker, Agile, Content Strategist, Web publishing,
ecommerce, Oracle Tutor, Outlook (forms), Visio, Adobe Acrobat,
PDF, Lotus Notes, ISO 9000 and SEI/CMM principles, IEEE,
Siebel, Proposal Writer, Technical Specifications, Society for
Technical Communication (STC), Managed Services, Knowledge
Management, Process Improvement, Change Management,
Business Analysis, Shrink-wrapped Software
•
Citibank International
•
AT&T Wireless Services
•
Mercator Software (IBM)
•
The Wackenhut
Corporation
•
ADT
•
Office Depot
•
Blockbuster
Entertainment
•
Burger King
Friday 6th April
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Thursday 8th March
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labore, adipisicing et non. Exercitation cillum veniam. Minim ad
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Sunday 1st January
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excepteur?
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